Cancellation Policy

Last updated: 29th November 2023

Late arrival/missed sessions

In-person sessions

As sessions are booked for specific times, if you arrive early, I ask you to wait until your appointment time.

Similarly, if you arrive late, I cannot extend the session to compensate. If you are over 15 minutes late and have not contacted me, I will assume you are not coming and will consider that cancellation without notice.

Online/telephone sessions

Where we are to meet online or by telephone, I will call you (unless we agreed on something different) when the session is due to start. If the call is unanswered, I will try again a few moments later.

If the second attempt fails, I ask that you to contact me when you can take the call, but the session will still run from the scheduled time.

If you have not contacted me within 15 minutes of the scheduled start, I will consider that cancellation without notice.

The technology we use for online and telephone sessions rarely fails. Where it does, I will do my best to offer the appointment using another communication method. If I cannot deliver the session and it is not my technology fault, I may charge for the appointment.

Cancellations

I understand that our schedules change and there may be times you simply cannot make it in for your session and may need to reschedule.

I ask that you give me as much advance notice as possible when cancelling a session to enable the time to be available for other clients.

I operate a 48-hour cancellation policy. If you cancel an appointment over 48-hours in advance, I will not charge you for the missed session.

 If you cancel after that, or if you cannot attend, you will still need to pay for the appointment as I have committed the time. Payment is due at the time of your regularly scheduled session.

Exceptional circumstances

If a genuine emergency prevents you from attending, I could consider waiving or reducing the cancellation fee.

Should you repeatedly make and cancel appointments, I might ask for a non-refundable pre-payment. I would not refund this payment, even if you cancel ahead of the usual 48-hour window.

If I cancel

Occasionally, circumstances might prevent me from delivering a session as agreed. I will give you as much notice as possible if this happens. I will not charge you for appointments I cancel and will do my best to re-book at a time that best suits you.

Workshops and events

All workshop and event bookings are non-refundable. If you make a substitution, please let me know in advance. If I have to cancel or rearrange an event, I will give you either a full refund, the opportunity to switch to the alternative date.

Sessions

Therapy is on an ad-hoc basis, previous treatments do not guarantee that I will always be able to or willing to treat you in future, I may decide to terminate the relationship and refuse your custom for any reason I deem fit (such as, but not exclusively: threatening behaviour, non-payment, non-attendance). If under these circumstances pre-paid sessions need to be cancelled, a full refund will be provided.